Children’s Residential Operations Manager – West Midlands

We are seeking a highly experienced Senior Manager to lead our partner’s residential services division, supporting 9 Registered Managers to achieve excellence. Supporting 10 residential settings, this role is an exceptional opportunity to support the physical and psychological wellbeing of 5 to 18 year olds across the West Midlands.

Working 28 hours per week, flexibly to meet the needs of the business, you will be based in Wolverhampton, with travel across the Midlands. Our ideal candidate has a wealth of experience within children’s services, including learning disabilities and mental health nursing, and has values, which match our partner’s: care, trust, respect, and progress. To be successful in the role, you must possess sound financial and commercial skills, be creative and flexible, be able to quickly respond to the changing needs of the market, and possess a balanced and fair approach to management, to enable others to develop.

A successful candidate will receive a brilliant benefits package, including a competitive salary, a Health Benefits Plan, Death in Service Policy, Pension, and Gym and Shopping Discount App.



  • To provide consistent and reliable support and leadership to Registered Managers, supporting them to achieve Oustanding ratings throughout their services through challenging creative thinking.
  • To provide challenge through robust supervision and performance development, ensuring that each Manager develops into a well rounded and capable individual.
  • To provide out of hours on-call support, on a rota basis, as part of the Senior Leadership Team.
  • To work collaboratively in partnership with Quality Assurance and Compliance to provide robust oversight of the quality of care and standard of service provided.
  • To act as Designated Safeguarding Officer.
  • To act as the Responsible Individual, upon successful completion of the probationary period.


  • To proactively manage relationships with customers, ensuring they feel valued and that open dialogue is maintained around placement management.
  • To be alert for opportunities for growth.
  • To keep the skills and capacities of the homes under review, ensuring they are aligned with market demand.
  • To contribute to the writing of tenders and bids for new work.
  • To ensure that all stakeholders are communicated with in an open, transparent, professional manner, and that their ideas and feedback are embedded into organisational thinking.


  • To treat individuals with care, trust, and respect in alignment with our partner’s values.
  • To review the effectiveness of the training and development of our people. ensuring we continue to meet the changing needs of our customers.


  • To maintain accountability for budget lines for our children’s residential services, ensuring all services are viable and effective.


Standard expectations

  • To comply with the Company’s Equality & Diversity Policy, Code of Conduct, Staff Handbook and all policies, procedures, and legislation.
  • To participate in supervision, training, and appraisals as required.
  • To ensure compliance with Data Protection Policies and relevant legislation.
  • To ensure information about individuals is treated with respect and confidentiality, when receiving, delivering, storing, and retrieving information.
  • To look after their own health, safety, and welfare and be mindful of others, who may be affected by their acts. To report all accidents, incidents, and problems as soon as practicable to supervisor, manager, or other senior members of staff available.
  • To understand that the dynamic environment the Company works within may require the inevitable details within a role may change over time; the job description may be revised as necessary. The appraisal process will be a mechanism for instigating discussions and subsequent amendments to this document.
  • To undertake other duties as may reasonably be required commensurate with grade, at the initial agreed place of work or at other locations in our catchment areas.
  • To uphold company values:
    – Care – To be passionate and compassionate about people and provide the best quality of care. To act with positive intent, having regard for the impact of decisions and actions on individuals. To distinguish between the individual and their behaviour and manage situations accordingly.
    – Trust – To be relied upon to make sound decisions for service and team. To show confidence in others to deliver positive outcomes/results to the best of their ability.
    – Respect – To value others’ ideas and contributions, treat people as individuals, and value diversity and equality.
    – Progress – To strive to continue improvement in all areas and respond positively to change.


West Midlands

Posted 1 year ago

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